Brahms Symphony No.3 Programme Note

â€Å"Many music lovers will prefer the titanic force of the first symphony; others the untroubled charm of the second, but the third strikes me at being artistically the most nearly perfect. † – Edward Hanslick, music critic. Brahms’ third symphony was long awaited by his fans, after a six year break from his second symphony. It is neither forceful, nor charming. It is a strange, non-traditional work. Its opening is reminiscent of Schumann’s â€Å"Rhenish†, making us wonder, why? Is it an homage to his friend? Or is it yet another alleged reference to Clara Schumann?The premier was one to remember. On December 2nd, 1883, under the conducting of Hans Richter, the Vienna Philharmonic Orchestra debuted the symphony to fans and hecklers alike. Even with the death of long time enemy Richard Wagner the feud lingered on. Wagner fans chose that night to attempt an interference. However, it was unsuccessful and the show was a hit. After the premier, Brahms polished the score several times before releasing a final copy in may of 1884. There are many strange attributes to this relatively short piece.The first obvious one is the third movement; it is a poco allegretto, which is unusual for the time period. The other is the repeated use of an F- Ab – F motive, which gives a diminished sound that is completely unexpected. The motive (F – Ab – F) is said to be derived from a saying of Brahms’ close friend Joseph Joachim, â€Å"Free, but lonely† or â€Å"Frei aber einsam†. Taking the first three letters of each word you get F- A- E. This short motive Brahms, Schumann and Dietrich used to compose a violin sonata in honor of their friend.Brahms later declared himself â€Å"Free, but happy† or â€Å"Frei aber froh†. This gives us the motive F – A – F. Why, then, does Brahms choose to use an Ab instead of natural A? Probably because the Ab gives his harmony a non–tradit ional sound. Instead of the regular chord progression he uses an F major chord to a diminished 7th. This should resolve to a C major, but instead it goes back to F major. It then slides to an F minor chord, and then to an unexpected Db minor chord before another diminished 7th, finally resolving to C major, as it should.This motive is heard throughout the symphony, whether quite obvious as in the first three bars, or in the bass line as in bars 4-6. This unusual chord progression also explains why the last movement is in F minor, instead of the expected F major. The final movement of this piece leads you to think of dark, dramatic struggle due to the F minor. Rather than a tragic ending, he lets the clouds part and brings back the motive of F – Ab – F, and finishes his symphony as it began.The finale is lyrical, passionate and rich in melody. The motive is quoted just before the recapitulation and the symphony ends very peacefully. Julie White Symphony No. 3, Free Scor es at The International Music Score Library Project. Leonard Burkat; notes for the 1998 recording (Pittsburgh Symphony Orchestra) Kamien R, (2000) Johannes Brahms. In Music: An Appreciation (9th edition, P. 352) McGraw- Hill Walter Frisch. Brahms: The Four Symphonies, New Haven: Yale University Press (2003) : 91 – 114

Suzanne Britt and Dave Barry

Thing over with so they can sit down and watch the rasslin’ on TV. Neat people operate on two Unvarying principles: Never handle any item twice, and throw everything away. She starts her thoughts by describing the mindset of a sloppy person specialty. In Britt’s view sloppy people are superior to neat people since neat people are lazy, wasteful, and mean. Lazy, mean, wasteful, and insensitive are categories to explain her contrast difference. â€Å"A precise plan, that is so stupendous, so perfect it can’t be achieved in this word or the next’ ’Britt 255. Neat people are bums and clods at heart† Britt 256. Dave Barry stated and his essay â€Å" Batting Clean-Up n Striking Out† Modern people often ask â€Å"How come when the ashes falling the Pompeii people didn’t just leave? The answer is that in Pompeii it was the custom for the men to do the homework. They never even noticed the ash until it had for most part covered the chil dren â€Å"Hey! The men said (in Latin). It’s might quiet around here! † With these three example side by side, They both â€Å"Neat People Vs.Sloppy People†, and â€Å" Batting Clean-Up n Striking Out†. Both are Lazy people but have very distinct differences. It shows the clear difference in how Britt and Barry are Incapable of being mean, unaware, and acknowledge. Dave Barry explains how Women are sensitive to things like dirt and cleaning Barry use the story of how his wife still notice dirt in the bathroom after he just clean it, and him and his wife were invited to a friend house for stimulating conversation on the night of a world Series Baseball Game.Example Barry wife ask him to clean Roberts bathroom watch I believe are there son Barry got the spray bottle of Windex and a wad of paper towels and Barry began to clean the bathroom a little while later Barry wife ask â€Å"I hate to rush you, but could you do Roberts bathroom? It’s really fi lthy†. As Barry stated when you used the word â€Å"filthy† to

Speech: Cirque Du Soleil

It was a cold January evening in Las Vegas, Nevada. I was just fourteen with my eighteen year old brother and parents on vacation and celebrating the New Year. My father decided to surprise the family with tickets to a wonderful acrobatic show that was based around the legendary band The Beatles. The show was mesmerizing and absolutely stunning, it in captured my heart and changed me forever. This show was called Love (CHANGE SLIDE) and was run by Cirque du Soleil. Cirque du Soleil is a Canadian entertainment company, self-described as a â€Å"dramatic mix of circus arts and street entertainment. Based in Montreal, Quebec, Canada, (CHANGE SLIDE) and located in the inner-city area of Saint-Michel, it was founded in Gaspe, in 1984 by two former street performers, Guy Laliberte and Gilles Ste-Croix. Initially named Les Echassiers, (CHANGE SLIDE) they toured Quebec in 1980 as a performing troupe and encountered financial hardship. Their financial troubles were relieved by a grant from t heir government as part of the 450th anniversary celebrations of Jacques Cartier's discovery of Canada. CHANGE SLIDE) â€Å"Le Grand Tour du Cirque du Soleil† was a success, and after securing a second year of funding, Laliberte hired Guy Caron from the National Circus School to re-create it as a â€Å"proper circus†. Its theatrical, character-driven approach and the absence of performing animals helped define Cirque du Soleil as the contemporary circus that it remains to be today. Cirque du Soleil traveled throughout Quebec in 1984, appearing in ten cities and playing to audiences of 800 at each performance.The following year, the troupe took its first steps outside its home province and began performing in neighboring Ontario. The audience’s feedback was so positive that it gave Cirque du Soleil even more reason to begin expanding. By 1986, the seating capacity of Cirque du Soleil’s big top tent had been expanded to 1,500, and Cirque du Soleil began to receive national and international attention. The company performed at Vancouver, British Columbia’s Children’s Festival and at Expo ’86, the World’s Fair hosted by Vancouver.Internationally, Cirque du Soleil earned nominations and awards at several competitions and festivals held By the end of 1986, Cirque du Soleil officials were convinced of the concept’s broad-based appeal. Two years after its birth in the small town of Gaspe, Cirque du Soleil’s unique expression of entertainment was ready to make it large. Cirque expanded rapidly through the 1990s and 2000s, going from one show to 19 shows in over 271 cities on every continent except Antarctica. Some of these shows include(CHANGE SLIDE) â€Å"The O† in Las Vegas, (CHANGE SLIDE) â€Å"La Nouba† in Orlando, Florida and, of course, (CHANGE SLIDE) Las Vegas’s â€Å"LOVE†. CHANGE SLIDE) Cirque du Soleil employs approximately 4,000 people from over 40 countries and receives estimated annual revenue of more than 810 million dollars. The multiple permanent Las Vegas shows alone play to more than 9,000 people a night, 5% of the city's visitors, adding to the 90 million people who have experienced Cirque worldwide. In 2000, Laliberte bought out Gauthier, and with 95% ownership, has continued to expand the brand. In 2008, Laliberte split 20% of his share equally between two investment groups in Dubai.In partnership with these two groups, Cirque planned to build a residency show in the United Arab Emirates by 2012. However, since Dubai's financial problems in 2008’s global recession, it has been stated by Laliberte it may be looking for another financial partner to continue the company's future plans. Several more shows are in development around the world, along with a television deal, women's clothing line and the possible venture into other mediums such as spas, restaurants and nightclubs. Aside from Cirque du Soleil’s a success sto ry, Cirque du Soleil is far from an easy job. CHANGE SLIDE) Although, the halls are BURSTING with art and colors that the performers create on the side, it takes a lot of time and dedication to be a performer or set technician. A day in the life of a typical Cirque du Soleil performer is a 2-hour rehearsal, 2-hours of doing make up, on your self and than 2 performances. These talented performers will do 8-12 shows 6 days a week. It gets quite repetitive but imagine how exciting it would be to perform for such a large audience every day! If you are under the age 16, you have the same schedule as the other performers but you are also privately tutored in school.The non-performers live a similarly difficult schedule. Long hours of breaking down, setting up and readjusting props six times a week. The shoes are hand crafted and due to so much wear have to constantly be remade. The wigs are designed to fit each performers head perfectly and are fit on to molds of each of them. There is a lot of behind the scenes work that makes each second of the â€Å"magic† in a Cirque du Soleil performance. (CHANGE SLIDE) I hope that I have educated you about Cirque du Soleil, thank you.

Singapore's Unique Tripartite Model for Balancing Employers' Corporate Essay

Singapore's Unique Tripartite Model for Balancing Employers' Corporate Goals - Essay Example They are further capable of meeting the needs of the government to bring stability in the economy as well as prosperity. This is possible because of the five pillar approach followed by the firms in Singapore. The study tries to discuss the ways through which the National Trade Union Congress’ 5 Pillars is capable of addressing the issues faced by the firms. Table of Contents Executive Summary 2 Introduction to Industrial Relation 4 Objective of the Paper 4 Industrial Relations in Singapore 4 Issues in Employee Relation in Singapore 6 The Tripartite Approach 7 Unique Tripartite Features of Singapore 10 Conclusion 11 References 12 Bibliography 14 Introduction to Industrial Relation Industrial relation has been categorized as one of the fragile as well as complex issues of contemporary industrial society. It is to be remembered that a business is considered to be successful if there is purposeful cooperation between the labor and the management. The main objective of the sound i ndustrial relations is not only finding the ways for resolving the conflicts but also to maintain cooperation among the employees within the industry. It is to be remembered that it is not at all an easy task to maintain good industrial relations. ... f the study is to identify the industrial relations of Singapore and to identify the ways through which the country has been capable of maintaining efficient industrial relations in the firms. Five Pillars approach will be studied in depth and the study will try to examine the issues that can be effectively solved by five pillar approach. Industrial Relations in Singapore ‘Industrial relations’ in Singapore has been modeled after the West Australian model, offering a system of collective bargaining along with conciliation and arbitration. The two significant pieces of legislation administered the industrial relations of Singapore. They are Trade Union Act, the key role of which has been to grant acknowledgement to the trade unions as well as employers who are registered. The other piece of legislation has been Industrial Relation Act whose principle activities have been the identification of the rules in order to carry out the negotiation and development of the Industria l Arbitration Court (IAC) for the purpose of investigating the disputes and certifying agreements. The system was being operated in a fair way. The bargaining demands made were fulfilled by the unions upon the employer in case the negotiation started. After the completion of the agreement successfully, the agreements were passed on the IAC for the purpose of selection and certification. In case the agreement was not realized, the matter was forwarded for the purpose of conciliation. If the conciliation was not effective enough, matter was referred to the IAC for the purpose of arbitration. Whatever decision the IAC would have arrived at, would be considered as final. The workers were paid with ex gratia bonuses by the employers. The bonus payments were quite unconditional and were rarely attached

WHY IS CHINA AND THE COMMUNIST PARTY PRESENTIND THE HISTORY OF ZHENGS Essay

WHY IS CHINA AND THE COMMUNIST PARTY PRESENTIND THE HISTORY OF ZHENGS HE'S EXPEDITIONS POSITIVELY TODAY & DO YOU THINK CHINA CAN REPRSENT A ONE SIDED INTERPRETA - Essay Example There have been attempts to place Zheng He as predicting the emergence of China as a world power in the modern day. Several efforts by the Communist Party early suggest that it wants â€Å"to signal to its own people that it has recaptured past glory, while reassuring foreign countries that China can be strong and non-threatening at the same time.† (Kahn) However, the Chinese efforts to present a one sided interpretation of the explorer cannot be justified in this modern age of improved international cooperation among the world nations. It would be more advantageous for every nation to provide factual evidences to historical events and China, certainly, needs to present the objective facts in their attempt to make a better image of their fast. Historical facts and figures cannot be misinterpreted by any nation for its vested interest as there is no monopoly for any particular individual or nation over the truths of the past. The present criticisms by several intellectuals of the various parts of the world against the Chinese efforts to present a one sided interpretation of Zheng He indicates the same. In conclusion, while China has every right to have a pleasing image about its present and past, this cannot be at the cost of historical

Article Example | Topics and Well Written Essays - 500 words - 2

Article Example This forms the basis of how public choice approach, transaction cost economics and principle agent theory influences the institutional reforms of New Public Management. The authors argue that economic market is vital in reform movements in all the countries. This is because of its use as a model for administrative and political relationship. The movement of reforms varies in degree of operation and end results by each country, but there is similarity in goals and technologies application. Public satisfaction through efficient allocation of resources and maximization of production is difficult to accomplish. This is due to the bureaucratic agencies that use their power in their own interest at the cost of the citizen. However, the application of administrative technologies such as competition, market incentives, regulation and customer service is manageable to observe and draw some helpful conclusion. Training managers and agencies on all information concerning customer service help them to realize what the users of the services perceive as crucial. In order to hold managers accountable for performance measures, the argument is freeing the managers from the various administrative controls (Peters, 1987).This is done by reducing the regulations governing them to achieve accountability in their performance. The new public management and its relationship to the public managers is also a matter to consider. This shows how the public managers are able to operate according to the interest of the public, mechanism of accountability and political processes. All the five authors seek to know if public managers’ delivery of political policies is limiting due to market orientation of the New Public Management. Even though public managers get support from the New Public Management to adopt measures that boost the performance of systems and people, they face

Privatisation in UK Essay Example | Topics and Well Written Essays - 1500 words

Privatisation in UK - Essay Example Privatisation in the UK has been part of a broader strategy to increase the role of markets in former state industries, to change the means of public control (by substituting arms-length regulation for more direct political control) and to modify incentives to economic efficiency. This process has taken more than fifteen years so far, and will take longer still to come to come to full fruition. The Government's approach to Company Law Reform has been dominated by a desire to please sections of the business lobby. This has undermined attempts to deliver corporate responsibility. In November 2005, Gordon Brown announced his intention to scrap the Operating and Financial Review (OFR), which would have obliged companies to report on their social and environmental performance. It is thus inevitable to take into consideration the underlying system of national (corporate) laws that regulates this field or that suffers from proper implementation, reform or application. The law is directly related to the performance of management in the process of directing and controlling the company as a means of maximizing the residuals and the value of the company for its shareholders, including all the interested parties under the stakeholder concept: workers; management; buyers; suppliers; creditors; local government; and so forth. The key to this obviously lies in the way the company is cond ucted, as well as the capacity of its managers to keep a continuity of success, regardless of the economic circumstances and the problems of the company itself. Stronger government oversight is necessary. Accounting reports have to give a clear picture on the company's operation as well as of its financial structure. Application of company law may give rise to conflicts of interest between a company and the government law. The Trade Justice Movement and the Corporate Responsibility (CORE) coalition are calling on the Government to ensure new laws, which apply to UK firms hold company directors to account for the impact of their activities on communities, workers and the environment in Britain and overseas. 'Disclosure', 'transparency' and 'shareholder value' make up the framework of shareholding governance nowadays and are amongst the most common words in company law while treating with privatisation symptoms and while seeking ways to combat its ills. These institutions look "ideally" towards improved corporate governance standards (which is selfish), in particular on facilitating developing markets to re-establish competition (again persona l gain), gain investors' confidence (for company profit) and promote national economical growth (where they seldom allow intervention, which poses the problem of applying proper company law). Trying to seek easier and cheaper alternatives to counter competition companies are going haywire with their social responsibility that seldom adhere to UK company law even if it exists or find ways to seek loopholes (since they remain unaccountable). Like companies, producing palm oil in the UK is actually obtaining by driving rapid rainforest destruction in South East Asia. Over 500 UK companies have been trading in palm oil, most for more than a decade now without any UK company law to curb them. Yet despite high profile public campaigns about its impacts, virtually none of these companies can prove

Policy Paper Essay Example | Topics and Well Written Essays - 4750 words

Policy Paper - Essay Example United States is known for its long history of immigrations. For nearly a half a century, United States has experienced the largest and most sustained illegal immigration in the country’s history. While the illegal immigration phenomenon has constantly changed demographic landscape of the country, it has also generated a lot of debate as far as economic and social structure of United Sates is concerned. Of most concern is the large number of immigrants from the Latin America, which are largely unauthorized. The American public has been awaken to the reality that immigration from Latin American countries to the United States has moved to regions or states which, traditionally, had never experienced any of such phenomena before. The worry among the American public is compounded by the negative impact of such unauthorized immigration, which has subsequently changed the social fabric within the communities. While there is a general perception that illegal immigrants from Mexico have fuelled the dropdown of wages of the less educated Native Americans, some researchers disagrees. Those against this general perception state that this notion is wrongfully overstated, as many of the so called illegal immigrations offered cheaper labor to small businesses which led to their expansions. Significantly, this debate has motivated a beehive of research activities among scholars. Research attempts have been made to document how the immigration has affected the United States labor market in the last few decades. In line with these studies are the various policies that have been instituted and enforced in certain states. Some have caused controversy for the last three decades, igniting debates on their ramification on the general economy of the United States. Some of these policies are like enforcing barriers along the expanded border of United States and

Economic Influences of Korea Wave Essay Example | Topics and Well Written Essays - 1250 words

Economic Influences of Korea Wave - Essay Example Chinese Journalists coined the term ‘Korean wave’ on the realization that there was a high appetite for Korean television programs in China. This trend has continued to the present days with the likes of Psy whose music Gangnam style, released in 2012 gained worldwide recognition. What started as just television programs and music has gone beyond to include other aspects of Korean culture, including food, clothing and creative imagery and video games. This created an economic benefit for the people of Korea. This paper will discuss the economic influences of the Korea wave. The Korea wave started in the mid-1990s and late 1990s in East Asia. It all started when two programs, â€Å"Winter Sonata† and â€Å"What is love† gained popularity in Japan and China respectively in the mid and late 1990s. These two programs created a high appetite for the Korean programs in these two countries. Within a short time, the wave spread to the neighboring East Asia countries like Hong Kong, Taiwan, Philippines, Vietnam, and Malaysia. Consequentially, the Korean television programs spread to the rest of Asia, including Islamic countries like Iran. The Korea Wave became a force to reckon with and influenced major film industry countries in Europe and the United States.The Korea wave became common among all people, including the old politicians and the young studying youths. Sun Jin Lee shows the way East Asia regions accepted the Korean television series. According to Sun Jin Lee, when the Vietnamese government delegation visited Korea for a bilateral meetin g, the Vietnamese delegations requested a certain woman to sign their menus at a luncheon. It later emerged the woman asked to sign the menus was Kim Hyun-Joo of the popular Korean television program â€Å"Yuri Gudu† meaning.

Guns, Testosterone, and Aggression Essay Example for Free

Guns, Testosterone, and Aggression Essay Hypothesis: Can aggression be increased by the presence of weapons in the environment and by the hormone testosterone. Research Method Used: Experimental design and correlational study Test Subjects/ Participants: The test subjects were thirty male college students ranging from the ages 18 and 22 Variables that are being examined: The variables that are being examined are aggression, and testosterone levels How they are operationally defined and measure: The subject’s aggression was operationally defined by the amount of hot sauce in grams that they poured into the cup of water, it was measured on a scale. The testosterone levels were defined by the difference in the saliva from time 1 and time 2 briefly, what procedure was employed: Before the experiment begun both the experimental and the control group were asked to give a 6-ml sample of their saliva, which was used to measure their starting testosterone levels. The subjects were then placed in similar rooms with a particular item on a table. For the experimental group, the particular item was a pellet gun identical in size, shape and feel too a Desert Eagle handgun. The Control subjects object was the children’s game Mouse Trap. Subjects were then told to handle the objects for 15 minutes and other tasks pertaining to the object. After the 15 minutes were over another saliva sample was taken. The subject was then told to take a sip of water with a single drop of hot sauce. The subject was then told that the sample had been prepared by a previous subject and to rate the taste of the sample on a provided scale. The subject was then told to create a sample for the next subject by placing as much hot sauce in the water that they wanted but was assured that neither the next subject nor the experimenter would know how much hot sauce they put in it. Lastly the subjects had to watch a relaxing video of nature scenes and classical music. What were the results: The subjects who interacted with the handgun showed a greater increase in testosterone from the 1st saliva sample to the 2nd sample. Also subjects who interacted with the gun added more hot sauce to the water meaning that interacting with the gun increased aggressive behavior. Lastly the amount of hot sauce placed in the cup was positively correlated with changes in testosterone level.

Outpatients’ Perspective of Clinical Communication Skills

Outpatients’ Perspective of Clinical Communication Skills Research Paper Title: Outpatients’ Perspective of Clinical Communication Skills of Doctors in Private Practice in Goa Abstract Clinical communication entails a dialogue between doctor and patient, and has been clearly demonstrated to affect many aspects of patient care, including health outcomes. Ideally, doctors are expected to play a dual role – as a source of patient healing as well as a source of reassurance and encouragement (Baker et al, 2011). This study was aimed at assessing the basic clinical communication behaviours of doctors in outpatient private practice in Goa, based on the reports of their patients. Good clinical communication skills include facilitation of the patient’s expression of feelings and expectations related to his/her health care, conveyance of clear information to the patient, and provision of empathy and encouragement. The participants of the study were chosen using purposive sampling. Internationally standardized questionnaires HPQ (Four Habits Patient Questionnaire), consisting of 15 Likert-scale items, and CAHPS (Consumer Assessment of Healthcare Providers and S ystems) was employed to understand the patients’ perception of ‘their’ doctor’s communication. Results were analyzed using total scores obtained. Individual behaviours were also analyzed using frequencies and percentages indicating doctors’ competence in one or more habits over others. Introduction The health outcome of a patient is greatly affected by the manner in which doctors communicate with their patients (Baker et al, 2011). The key to diagnosis and treatment is exchanging information, and communication plays a vital role in building a trusting relationship between doctor and patient that encourages better information-giving and information-getting, both of which are particularly important to enable positive healthcare. Furthermore, communication and trust may influence patient satisfaction, compliance, and coping (Desjarlais-deKlerk and Wallace, 2013). Recognizing the onus on the doctor to ensure satisfied and healthy patients by way of the former’s ability to communicate with the latter, this study attempted to determine the communication abilities of doctors in Goa as reported by their outpatients. Objectives To determine the medical communication skills of outpatient doctors To ascertain the relationship between doctors’ gender and communication abilities To establish a connection between the proficiency in communication of doctors’ support staff and ratings of doctors Method Sample and Sampling Method The study included 90 respondents (67 females and 23 males) chosen by purposive sampling from across the state of Goa. The respondents ranged in age from 20 to 70 years, with an almost equal number being below (n=47) and above (n=43) 40 years. Sixty percent of the respondents possessed a graduate or higher degree and nearly half (49%) the respondents answered the questionnaire based on their personal experiences with a General Practitioner. The perceived age of the doctors, as reported by the respondents, ranged from 26 to 70 years, with 63.3% being reported to be in the age range of 40 to 60 years. Measurement Internationally standardized questionnaires (4 HPQ – Four Habits Patient Questionnaire) (Bard, 2011), consisting of 15 Likert-scale items, and CAHPS (Consumer Assessment of Healthcare Providers and Systems, 2012) were employed to understand the patients’ perception of ‘their’ doctor’s communication. Results and Discussion Communication abilities of doctors’ support staff Effective communication between doctor and patient is a central clinical function that cannot be delegated (Simpson et al, 1991). The competency of support staff such as nurses and receptionists often influences the quality of health care (Marcinowiczi, 2010) as they are the first point of contact between doctor and patient. Their behaviour can, therefore, influence a patients’ rating of his doctor. Using CAHPS, it was observed that only 40% of the respondents were â€Å"definitely happy† with the help received by their doctors’ receptionist (see Fig.1), although more than half (51%) were â€Å"definitely happy† with the courtesy and respect accorded to them (see Fig.1). Figure 1. Receptionists’ Behaviour with Patients Analyzing a total score of receptionists’ behaviour, only 45.5% of the respondents reported â€Å"definite happiness† with the former’s conduct, thus suggesting that support staff ought to improve their communication skills so as to meet patients’ expectations of the healthcare system. Getting care quickly The availability of immediate healthcare is an important determinant of quality in the primary care setting. Availability refers to the ease with which a person may receive care (Marcinowiczi, 2010), and can include factors such as speed of providing an appointment, time spent by the patient in the waiting room (>15 minutes past appointment time), and doctor’s willingness to provide telephonic answers. An analysis of these factors, using CAHPS, revealed that a majority of respondents were quite happy with the rapidity of obtaining an appointment (44%) and obtaining answers to their telephonic queries (46%) (see Fig. 2). However, a moderate percentage (33%) reported having to wait for more than 15 minutes past their appointment time (see Fig. 2). A long waiting time, which can be interpreted as a mode of non-verbal communication, can be quite irksome, and underlines the need for doctors to improve their time management skills. Figure 2. Clinic Experiences of Patients Respondents’ rating of their doctor A health system can deliver truly patient-centered care only when patient ratings are elicited, integrated, and honoured. A 10-point scale (from CAHPS) used to measure the respondents’ rating of their doctor revealed that a majority (52.2%) rated their doctor as â€Å"Average† (see Fig. 3). This indicates outpatients’ perception that there exists scope for improvement in their doctors’ ability to provide quality healthcare. Figure 3. Respondents’ rating of their doctor Correlation between various parameters and rating of doctor Assuming that the longer the period of doctor-patient acquaintance, the better the rating obtained by the doctor, a correlation between the two was done but yielded no significant result (r = 0.15, p Analysis revealed that a majority of the respondents (78.9%) visited a male doctor, and literature suggests that females score over males in communication skills. A correlation was thus attempted between the gender of the doctors and the respondents rating of them. However, no significant correlation was obtained between the two variables in this study (r = 0.11, p Research suggests that education of respondents also affects ratings, with more educated individuals giving lower ratings to doctors (Instructions for Analyzing Data from CAHPS ® Surveys; 2012). However, the converse was noted in this study as a significant positive correlation was obtained (r = 0.244, p=0.05), indicating that the higher the educational qualifications of the respondents, the more accepting they were of their doctor’s communication abilities. It is a known paradox in medical literature that ‘patients can be satisfied with care that is not high quality and can be dissatisfied with high-quality care’ (Makoul, 2001). Willingness to recommend doctor Seventy six percent of the respondents expressed their willingness to refer their doctor to others (see Fig. 4). This suggests that despite scoring their doctors â€Å"average† in parameters such as clinic experiences and rating, the respondents had satisfactory overall experiences with their doctor. Figure 4. Respondents’ willingness to recommend their doctor to others Analysis of 4 HPQ In 1996, Frankel and Stein structured the principles of good, clinical communication into a teaching model for didactic purposes: â€Å"The Four Habits model – an approach to effective clinical communication†. The habits are: invest in the beginning of the encounter to create rapport and set an agenda (Habit I), elicit the patient’s perspective (Habit II), demonstrate empathy to provide opportunity for patients to express emotional concerns (Habit III), and invest in the end to provide information and closure (Habit IV) (Bard, 2011). The 4 HPQ, consisting of 15 questions divided into sets of 4, was formulated based on these well-researched habits. Analysis revealed that the respondents rated their doctors well in Habits I, II, and III (see Table 1). However, the doctors were scored low on Habit IV, thus suggesting that they require to further hone their skills in summarizing the consultation by checking the patients understanding and negotiating a treatment or follow-up plan (see Table 1). Table 1. Scores obtained on each HABIT Minimum Maximum Mean + SD HABIT I 8 16 14.34 + 1.76 HABIT II 3 8 6.52 + 1.27 HABIT III 3 12 9.82 + 2.18 HABIT IV 12 24 19.99 + 3.52 Conclusion Good medical communication includes building a relationship, exploring the patient’s perspective, displaying empathy, checking for understanding, reaching agreements on problems and plans, and providing closure (Makoul, 1991). Increasing public dissatisfaction with the medical profession is, in good part, related to deficiencies in clinical communication (Simpson, 1991). This study found that outpatients rated their doctors satisfactorily despite indicating certain communication habits that required improvement. Respondents also indicated that communication skills of receptionists in doctors’ clinics could be improved so as to provide a better healthcare environment. Shifting focus from patient satisfaction to patient experiences will enable doctors to be better communicators, thereby helping to bring about a radical shift in total healthcare experiences. References Bard J. Hospital Doctors Communication Skills: A randomized controlled trial investigating the effect of a short course and the usefulness of a patient questionnaire. British Medical Journal. 2011. Desjarlais-deKlerk K and Wallace J. Instrumental and socio-emotional communications in doctor-patient interactions in urban and rural clinics. BMC Health Services Research 2013, 13:261 http://www.biomedcentral.com/1472-6963/13/261 Instructions for Analyzing Data from CAHPS ® Surveys: Using the CAHPS Analysis Program Version 4.1 Document No. 2015 Updated 4/2/12 Makoul M. 2001 Marcinowicz L, Rybaczuk M, et al. International Journal for Quality in Health Care web site (Internet). Poland: 2010; Volume 22, Number 4: pp. 294–301 (cited 2014 January 15) Simpson M, Buckman R, et al. Doctor-patient communication: the Toronto consensus statement. British Medical Journal. 1991; 303:1385-7. 1

New Zealands Disability and Aging Policies and Practices

New Zealands Disability and Aging Policies and Practices Task four: Comparing international developments to New Zealand’s policies and practices in relation to disability and aging. 4.1. Policies on disability and aging 4.1.1. International policies on disability Canada Council for Canadians with disability has provide support for disabled and assist them as they find difficulties when living in society or finding the job or any educational. As follow several committee : Transportation committee International development committee Human rights committee Social policy committee The sociopolitical model concerned with human rights in the 1970s as they focus to reduce the barrier of environment, any other negative thought toward people with disability from social community. The Canadian government promote the policies and support independent living for people with disability such as services, transportation and housing and make more flexible for these people. According to the International model of Human Rights , people with disability also have all the normal rights as a citizen and it is existing under the law for the disabled people. Australia In Australia, the two Commonwealth policies and important that related to disability are Disability Services Act 1986 and the Disability Discrimination Act 1992, they all provide the rights for the disability. The Disability Services Act(DSA) 1986: The act based on the handicapped program review that the commonwealth initiated 1983. There are some action of the legislation provide the services for people with disability into the society( Baume Kay 1995): Providing more flexible and more responsive to the needs for disabled people. Assist disabled people gets services and they can work in the community with full participation. Provide service to people with disability that they can achieve the positive outcomes such as become more independent, more opportunity for employment in the community. Considering the outcome achieved of the disabled people as they are taken into account of financial for these services. Innovation in the provision of service for people with disability should be encouraged. The disability discrimination act 1992: the act related to social justice for disabled in Australia. The act is aim to protect the interest of people with disability who has experience of discrimination in public and private service. There are some action of the act: The disabled people has the same rights when they are in the community Within the community principle that people with disability have the same fundamental rights. Providing the law by commonwealth program as the discrimination against the person on the ground of the disability in the education , work, accommodation. New Zealand The New Zealand strategy for people with disability introduced to the New Zealand government to promote a more inclusive society for people with disability as they can get respect in social community. In addition, guideline the government implement about provide support service for people with disability and some others attitude and behaviour from society toward them. The government department and others government agencies need to consider to people with disability before making decision. The strategy and policies Non-disabling society should be encouraged and educate as they need to respect and highly values the lives to disable people. People in society should perceived the rights for people with disability as they can implement their rights fully. Considering education for disable people, as they can develop their skills and educational centre which can help them participate in society. Giving and providing opportunities economic and employment for disable people in accordance with human rights and maintain adequate income. In the case, disable Maori and pacific people should be considered as promote participation. Providing support the lifestyle choice and culture for people with disability. Also support for quality living in the community for disable people as they can feel comfortable while living in that community. Foster leadership by disable people as encourage them to making decision, acknowledge and strengthen of the leadership for them on this issue. Long-term support system centred need to create on individual: making sure the quality assessment and service deliver is centred for disable people . Foster an aware and responsive public service: make sure that government agencies, public service are aware the responsive for people with disability. Comparison Similarities : In all three countries, the policies focus on how to delivery good support toward to the disabled people in any angle such as environment, educational, employment and social community. Differences Canada: Policy concern about system support for the disabled people as encourage them participate in social’s life. Australia : The government involved the aspect and concentrated to the educational discrimination for people with disability. New Zealand: The government à ­ not only focus on the European in New Zealand, they also concern toward to Maori and Pacific people who are living with disability 4.1.2. International policies on aging Canada There are several programmes focus on provide the financial of healthcare for the elderly as well as concentrate to support service policies for the older people. Canada pension plan provide the security –income program such as old age security, guaranteed income supplement(1967) to support for elderly about the financial and low-income for seniors by federal government general revenue. Providing advices and support of ageing under the population health fund and also the national health research and development program. Canada government also create and understand the knowledge to support the elderly on the way effectively. The national framework on aging are providing the policies effective to seniors as well as consulting this issue for older people in Canada. Making sure the manual safety for the elderly as their health or traveling or health insurance plan. Increasing government income security programmes Australia The Australia government created the policies to support older people who are living in retirement become more active and financially secure. The older people can continue to work if they wish in the communities Provide the program such as lifelong learning and active ageing so the older people in Australia can be more active and can increase number of wellbeing in the elderly. Also good health can reduce the isolation and maintain the independence on the older people. New Zealand . The New Zealand positive aging strategy provides a framework for understanding and improving policies for older people. The positive aging takes account of health, financial security, personal safety and environment living for older people in New Zealand. Health: Promote and support the development of the health centre community for older people. Considering the multi-disciplinary availability need assessment throughout new Zealand. Income: the policies has introduced to ensure that the elderly gets adequate income and appropriate standard of living. Following legislation that the security of publicly should be increased provide retirement income into the future. Housing: providing support from government as the elderly gets appropriate housing option. In addition, organize the survey option to enable low-income families to purchase home. Transport: public transport should be reviewed as they are friendly in terms of route, timetables and safe for all ages. Ensuring that lack of transport is not the barrier for health services. Ageing in place: developing the policy and the range of service that can support ageing in place. implement and promote service programmes of safety awareness for older people. Culture diversity: number of quality services for maori and pacific people should be increased and improved. Also , older people from ethnic community should be identified the issue in specific and develop those option according to the cultural. Rural: developing and providing policies and support service delivery for older people who is living in the rural community. Attitudes: all the people has the different positive attitudes to the older people as making sure that government agency and publicity campaign portray positive images for the elderly. Developing intergenerational progammes in school and communities. Employment : support employment of older people worker according to the government policies sector. Promote the mentoring programmes of the skills and experiences for older people. Opportunities: improving the opportunity and increasing the educational and retraining for adult people Comparison Similarities: Supporting policies are providing properly toward to the older people in all three countries as they can live in the community with good health and comfortable with retirement. Differences : Canada and Australia: They all two countries are still focus on the financial support for older people. Also, these two countries has increased the number of the elderly and giving solutions how to deal with it and protect a good life for them. New Zealand: In the case, New Zealand separate in different type on these policies which is very clearly to support for older people. 4.2.1. International delivery policies on disability Canada According to accessible transportation in Canada , the program were establish to provide the transport system and safety environment to help people with disability as they can found it easier when they are traveling. Health Canada Community living Support funding for disable people in the labour market also help for employment as they are having disability. Australia Disability services Australia 1986 provided the quality of services delivered to disabled people as the quality for health care for the disability . In addition, the younger people with disability in residential aged care was set by the Australia government for five year which helping reduce the number of younger people having disability and support those people as they are living in the residential aged care. The disability standard provide achieving equal access for people with disability. Home and community care provide support the care and increasing the independent for people with disability in the residential care. New Zealand In the community, health care services from practice nurse may be related to primary health care centre. According to the Public Health and Disability act, the Primary Heath Organization were founded and that provide the health education and also others services of health were delivered. Public Health service also support service disabled people under the New Zealand Health and Disability Act 2000. Comparison Similarities : All three countries are focus on providing the support for disable people with higher quality and progammes in different terms such as health care provide. Differences: Canada : These policy concentrate on planning safety for people with disability on the angle as transportation or employment, also meet on development educational for them to get more experiences and skills that can help them living in society. Australia : Organizing the services and delivery carer in effectively to the younger with disability on the both side financially and mentally illness help these people more confident with their ability while they are living in the residential community. New Zealand : Provide on the basic need on health care under the New Zealand Health and Disability Act 2000 for the people with disability. 4.2.2. International delivery policies on aging Canada Proving the financial support for older people when they retire at the age of 60 The policies providing the services and also development the program liaising with different levels for the senior in the community. Focusing on long-term system support care for the elderly as the social support or any other physically or mentally support for them. Australia Australia government concern to provide services and community of care effectively for older people according to their religious, culture and charities. Under the aged care assessment program, the government budget to support the elderly and contribute funds to support these program. Caring the elderly also get the support services from the government. Delivering the support needs in individual for elderly under the National continence management. New Zealand There are several support service organizations were founded to develop and help the elderly with higher quality and effectively to them. Age concern Diabetes new Zealand National health foundation Career force Public health association As these organizations can provide a good qualification to help the older people in the retirement and get benefit in term of the needs that the elderly want. Comparison Similarities: These countries are delivering the good quality and effectively support for the older people as well as they consider to develop to make sure the elderly can live in their community comfortable and happy. Differences Canada: Government in Canada may need to provide the higher support of finance and services to care the elderly. Australia: The health care system in Australia is quite effectively toward the older people. New Zealand : Under each organization, they are giving the best support and access for the elderly as older people can live in the best way in the retirement home or facility. Referencing Government of Saskatchewan Retrieved from: http://www.socialservices.gov.sk.ca/office-disability Disability policy in Canada Retrieved from: http://video.med.ubc.ca/videos/osot/faculty/lj/Disability_Policy_in_Canada.pdf Office for disability issue Retrieved from: http://www.odi.govt.nz/resources/publications/new-zealand-disability-strategy.html Ministry of social development Retrieved from: http://www.msd.govt.nz/what-we-can-do/seniorcitizens/positive-ageing/goals/index.html Disability policies and program in Australia Retrieved from: http://www.academia.edu/1079853/Disability_Policies_and_Programs_in_Australia Government of south Australia Retrieved from: http://www.sa.gov.au/upload/entity/1856/dac-documents/policy-guideline/ Parliament of Canada Retrieved from: http://www.parl.gc.ca/content/lop/researchpublications/cei-07-e.htm Women with disability in Australia Retrieved from: http://wwda.org.au/govtdis/govtdisoverview/ Australia government- department of health Retrieved from: http://www.health.gov.au/internet/publications/publishing.nsf/Content/ageing-aged-care

How An Avalanche Forms :: avalanche snow form

While there are many different ways for avalanches to set up, they are all related in the sense that the snows' frictional hold on the slope has released and gravity is pulling the snow particles down. When the snow is deposited during the storm, the particles are 'bonding' or 'locking' together and creating layers of particles that are relatively similar. Every time the temperature changes during the storm, or the wind shifts directions, it has an effect on how the snow settles and may form a new layer. Some of these layers are denser than others, and some will bond nicely with neighboring layers while others may not. The better the bonding is between the layers, the more stable the snowpack is. When a weak layer is deposited, or created in the snowpack, the chances of that layer collapsing and causing an avalanche are much higher. The layer may fail due to the force of gravity, the weight of new snow on top of it, or forces from a skier or snowmachine on it. An avalanche occurs whe n the forces due to the previous instances become greater than the mechanical strength of the snowpack. There are two distinct types of avalanches: loose avalanches and slab avalanches. While they are structurally different systems, both can be equally troublesome to those recreating in the mountains. Loose, or point-release, avalanches occur on slopes where the snow has simply lost its ability to remain on the slope. This is due to cohesionless snow sloughing off the surface, and picking up more snow as it falls down-slope. As the first particles of snow begin to release on the steeper aspects of the slope, they collide with lower particles, and create a fanned, triangular appearance on the slope. This type of avalanche generally occurs on slopes of 35 degrees or more and typically involves only the upper layers of the snow pack. Slab avalanches happen when a weak layer in the snowpack fails and the cohesive layer above, separate from the rest of the snowpack and flow down the mountain. The layer that separates remains intact as a unit, and resembles a slab of packed snow flowing down the mountain. As it travels downslope, collides with objects and rolls over the terrain, it generally breaks up and is crumpled into smaller, broken pieces of slab by the bottom of its runout. When either the weak layer fails, or the bond between the slab and the bedsurface releases, the force is drastically increased on all remaining bonds connecting the slab to the slope. How An Avalanche Forms :: avalanche snow form While there are many different ways for avalanches to set up, they are all related in the sense that the snows' frictional hold on the slope has released and gravity is pulling the snow particles down. When the snow is deposited during the storm, the particles are 'bonding' or 'locking' together and creating layers of particles that are relatively similar. Every time the temperature changes during the storm, or the wind shifts directions, it has an effect on how the snow settles and may form a new layer. Some of these layers are denser than others, and some will bond nicely with neighboring layers while others may not. The better the bonding is between the layers, the more stable the snowpack is. When a weak layer is deposited, or created in the snowpack, the chances of that layer collapsing and causing an avalanche are much higher. The layer may fail due to the force of gravity, the weight of new snow on top of it, or forces from a skier or snowmachine on it. An avalanche occurs whe n the forces due to the previous instances become greater than the mechanical strength of the snowpack. There are two distinct types of avalanches: loose avalanches and slab avalanches. While they are structurally different systems, both can be equally troublesome to those recreating in the mountains. Loose, or point-release, avalanches occur on slopes where the snow has simply lost its ability to remain on the slope. This is due to cohesionless snow sloughing off the surface, and picking up more snow as it falls down-slope. As the first particles of snow begin to release on the steeper aspects of the slope, they collide with lower particles, and create a fanned, triangular appearance on the slope. This type of avalanche generally occurs on slopes of 35 degrees or more and typically involves only the upper layers of the snow pack. Slab avalanches happen when a weak layer in the snowpack fails and the cohesive layer above, separate from the rest of the snowpack and flow down the mountain. The layer that separates remains intact as a unit, and resembles a slab of packed snow flowing down the mountain. As it travels downslope, collides with objects and rolls over the terrain, it generally breaks up and is crumpled into smaller, broken pieces of slab by the bottom of its runout. When either the weak layer fails, or the bond between the slab and the bedsurface releases, the force is drastically increased on all remaining bonds connecting the slab to the slope.

Response To Aol Controversy :: essays research papers

Response To AOL Controversy The article "America Online, while you can" by Bob Woods is all about the hoopla concerning the fact that America Online, or AOL, has not been able to accommodate its vast amount of customers. This is due to AOL's new flat rate, which substituted their original hourly deal. Many AOL users experience busy signals when trying to log on. When and if they do get on AOL, the service runs extremely slow because of the overload of users. Woods threatens that AOL will lose many of their customers if they don't improve their resources. Other companies should beef-up their advertising and try to cash in by targeting the unsatisfied AOL users. In this day and age of internet use, people in any given location can choose from at least fifteen national companies, such as sprintlink, compuserve, ameritech, erols and so on. Using these services are less expensive than America Online. Per month for unlimited use they average at around $10 to $15 dollars as opposed to AOL's hefty $19.95 a month. AOLers are paying for the appealing menus, graphics and services AOL uses to drive their customers to the internet. These same features can be located anywhere else on the net with the aid of any search device, such as infoseek, yahoo, microsoft network or web- crawler. These sites are no harder to use and they provide lots of helpful menus and information. In Wood's article, he states that he lives in Chicago, and AOL has several different access numbers to try if one is busy. He writes that often when he has tried to log on using all of the available numbers, and has still been unsuccessful. This is a problem for him because he is dependent on AOL to "do the daily grind of (his) job as a reporter and PM managing editor." If I was not satisfied with the performance of my internet provider, which happens to be sprintlink, I would not complain to the company. I would take my money elsewhere, especially if my job depended on using the internet. With all of the other options available, wasted time and inevitable frustration using AOL could be eliminated. I live in Richmond, Va., which is a fairly big city and have not once been logged off or gotten a busy signal using sprintlink. And I only have one access line available with my provider as opposed to AOL's multiple lines. I agree with Woods in the fact that people will (in most circumstances) get better internet service and customer service with a local, smaller or more

How Thomas presents war in As the Teamâs Head-Brass Essay

In the poem, Thomas makes quite a few references and allusions to war. He uses the nature and weather described in the poems as metaphors for various aspects of the war. The blizzard that is mentioned in the poem could be interpreted as a metaphor for either death or war. â€Å"In France they killed him; it was back in march, the very night of the blizzard, too.† He chose blizzard due to the nature of them, violent, and hard to see through, possibly a reference to the â€Å"Fog of war†. The elm tree can be interpreted as an allusion to the dead soldiers, which have been killed by the metaphorical blizzard, the fact that Thomas mentions that the friend was killed on the night of the blizzard reinforces this allusion, and he uses words that are normally associated with dead combatants, such as â€Å"fallen† to reinforce this idea. â€Å"By a woodpeckers round hole† this could be interpreted as a bullet wound adding to the interpretation that the elm tree represents a dead soldier, also the way he specifically mentions that it’s a woodpecker hole, instead of just a normal hole could be a reference to machine guns, which were said to sound like woodpeckers. The way he has described the way the elm tree has fallen also brings images of dead soldiers, he describes it â€Å"strewed† which gives the image of the tree being messily felled and destroyed, almost like it’s a corpse in the field that’s just been left there, like the way bodies were just left to rot in No Man’s Land. He alliteratively likens the war and weather â€Å"about the weather, next about the war† which are common themes in his poems, normally using weather as a metaphor for things such as war, rather than directly stating it. Another allusion to the war is what the plough is doing; it’s making trenches in the field, and these were everywhere in mainland Europe during the First World War, another trench allusion â€Å"screwed along the furrow till the brass flashed; once more† the flash could be a reference to the muzzle flash that was made by the occasional rifle that was shot over no man’s land. The way the â€Å"once more† was placed in its own line instead of the end of the sentence could be to reinforce the repetitiveness of it, which continues day in and day out. This poem has many things that are related to his other poems. His use of nature is one. However, the poem can be interpreted alternatively as a commentary on the effects of the war on the English countryside, and in general the destruction of the English countryside, which is a recurring theme throughout most of his poems. The effects of the war can be seen in the poem. The lone ploughman who has been left to tend to the fields by himself because his friend has been killed in the war, and can also be a comment by Thomas on how the ploughman is becoming rarer and rarer as the mechanization of agriculture is becoming much more widespread as time passes, especially during a time of war where all able bodied people were wanted to fight in the trenches. He uses black humour as a coping device â€Å"If I could spare an arm, I shouldn’t want to lose a leg, If I should lose my head, why, so, I should want nothing more† He doesn’t mind if he loses a limb because he still has to endure the pain of it all, but if he loses his head, which can be interpreted as either going insane (this was the first war in which psychological disorders caused by the war were widespread) or literally losing his head, he would not mind because he would not have to suffer the problems of the world any longer. His specific use of a plough, instead of the countless other farming tools that he could have used in the poem could be a biblical reference â€Å"they shall beat their swords into ploughshares† – Isaiah 2:4 he references this bible passage because it shows the connection that weapons of war have with tools that are meant to be used to cultivate the means to sustain life. In the poem there is a theme of continuity, the poem bookended with the lovers going into the forest, and ends with them coming back out. The whole theme of ploughs also contributes to this theme of continuity, as they are constantly just going round and round in the field. The way the poem is structured also plays with the theme of the plough, with most sentences ending mid line instead of at the end of the line, giving it a plough like shape. Another bit of continuity seen in the poem is the amount of syllables in a line, more or less every line in the poem has 10 syllables, and it also written in iambic pentameter.

Example Of A Financial Aid Letter Of Appeal Essay

If you have lost your financial aid and need to learn how to write an appeal letter to the Financial Aid committee of your school, it is best to either ask a financial aid counselor that works in your school’s financial aid office or the specific person who sent you your financial aid letter of suspension. Each school may have different requirements but the reasons for the suspension are usually about the same. Most schools already have their own appeals forms but it is also good to send them a personal letter from yourself as well as a letter from a faculty member in your area of study vouching for you that you will strive hard to fix the areas that need to be fixed in order to get your financial award reinstated. You may also have to consider getting a guaranteed approval loan or a no cosigner student loan in case your financial aid is not reinstated. When writing your awards letter request for reinstatement, NEVER, and I mean NEVER put the blame on someone else as to why you failed to meet the criterion. This is different than writing a letter of financial aid appeal because you need more money. Unless you got into a car accident that put you in a coma or were otherwise the victim of some crime that was out of your control, you should never blame someone else for your shortcomings. Always take responsibility for why you failed. You can go further and explained why you fell short, but make sure you state that it was your fault and it is you that will make steps to correct the short coming. If the financial aid committee sees that you can’t even take blame for failing to meet the criterion, they may also feel that you are not yet ready to take full responsibility to fix what needs to be fixed. In essence, they may see dealing with you and your appeal as a waste of time and deny your appeal. Next, you should lay out a plan to succeed and tell them exactly what you are going to do or doing to solve the problem. If you are in counseling, if you have moved out of stressful environment, if you have gotten extra tutors, they should know this in your letter of appeal. Third, try to get a letter from a faculty member in your area of study vouching for you and perhaps explaining why they should reinstate your financial aid

Management and Business

John Ottersbach Info I-303 Organizational Informatics June 17, 2009 Project # 4 This is the project report from evaluating the AgCredit mini-case (Textbook pages 131-134) 1. Synopsis This case focuses on an agriculture credit and loan company whose core competency is based around its customer knowledge. The organization’s IT structure and function does not suit the business well. The current setup is not enterprise architecture and staff issues are rampant. There has been a lot of preparatory work done in analyzing the situation and a new team was formed to chart a course of action to transform IT.With much of the information gathering completed, the team now must convince the business leadership of the changes and be brought on board. Communicating the goals and future plans to involve the business will be vital for the company’s IT to become effective. 2. Key Issues 1. The company’s executives are very busy with day to day operations and new initiatives. IT com petence has slipped over time and the structure was never aligned with organizational vision. 2. Although some backend tinkering has made company wide information accessible in some cases, the current systems are not compatible and interaction between them is poor. . IT does not have credibility within the lines of business. This is a know shortcoming and will be addressed in the reorganization of IT. 4. Business processes are not understood by IT staff and often the business itself lacks a thorough gasp on their processes. The interconnections of the processes are unclear to both sides of the organization also. 5. The divisions do not understand their role within the organization and they must figure out how they should support the enterprise. Aligning their individual goals with strategic drivers will need to be done.There are four business divisions within AgCredit. 6. The company’s strategic drivers are continuous growth, expanse of customer relationships, ability to spen d more time with the customers, ability to cross-sell services, and provide a consistent experience to the customer. 7. A CIO position was created to align IT and the business and to guide the IT transformation. The new CIO has run a successful campaign with e-business and comes to the position with fresh eyes, but a lack of formal technical experience. He is comfortable utilizing contractors and taking in multiple points of view. 8.No IT governance or architecture is currently in place. Rather a divisional structure has existed and enterprise vision is shallow. IT decisions are made to fulfill short-term needs and initiatives. IT function is viewed as a support service for the business. 9. Some of the IT staffing issues are: low morale, high job ambiguity, unqualified staff filling positions, technical skills lacking in some areas, no senior IT manager positions, and many unfilled job roles. Part of retooling the IT architecture must be to sort out these staffing needs. 10. An appl ication-centric attitude rules the company.This has led to four separate databases, one per division, and huge data untidiness and redundancy. 11. An SOA approach has been suggested based on organizational needs, to transform IT. Those needs include integrating technologies and platforms without replacement. Vendor choices will have to be narrowed and an approval process put in place backed with execution metrics and processes. 12. The next steps will be consolidating the customer data and strengthening its foundation. A single set of customer information is the expectation and this will also help build trust and credibility toward IT, within the organization. . Case Evaluation Strategy that was usedThis report looks at a â€Å"horizontal† slice of many interrelated issues (refer to Section 5 – later in the report – for further explanation of these issues). Mixing the details of the case with the general issues into a relevant and cogent analysis was the main co ncern and involved various methods. a. Setting the Context In order to formulate an organizational structure I role-played possible structures and looked for effective relationships. The case lent many good starting points and I just carried the ideas forward with an eye on the future. . Major Initiatives and Priorities of AgCredit After getting an idea of how the structure would look I applied knowledge from the other cases and best practices mentioned from the textbook to suggest a prioritization process for project selection. After developing textbook scenarios further for the new SOA model to test I looked at the possible outcomes and largest advantages. The recommendations are used in the answer section 4. c. Looking back Ideas for the capabilities and governance also came from the lectures, readings, and previous case work.Although the specifics are much different in that the standardization of equipment is not common between them, the cases all need better business-IT partner ships and oversight. Looking for what makes them similar and different gave a unique perspective to each case. 4. Discussion Questions The following are the answers to the discussion questions on page 134 of the textbook. Propose an organizational structure for the IT department that you feel would support the transformation of AgCredit into a processcentric organization. Recognition of business ownership will be vital to the organizational structure.Having the business sign on and join the conversation about IT and related projects will be instrumental. A steering committee will be need to be part of the approval process of all projects is needed to make sure an enterprise view is taken. The multidivisional committee will need to ensure all projects fit within a SOA framework. The CIO should be involved in the boardroom and have access to senior management, including the CEO. The CIO should hire senior management that can convey departmental and business objects and help guide IT e mployees.Account managers for each LOB that reside in the business but report to senior IT management should be installed. The entire IT staff will need to be reassessed to ensure the proper people are in the right job roles. The IT function will need to be brought in alignment with the enterprise vision. One option is to try to promote internally for vacant IT positions and insource the roles that cannot be filled. Insourcing will have the distinct advantage of training IT personnel while getting the job done as well. Outsourcing IT functions that are not core competencies can also be employed if desired.Outline a project selection process for AgCredit to ensure alignment with the enterprise business vision. As mentioned in the last question, a steering committee that represents many LOBs will need to be formed and giving decision making capabilities. The process should begin by examining how a project ties to the overall vision of the company. Next the committee members should out line how the project effects their division and could be used to meet departmental needs if possible. Additionally it will need to make sure it fits within the SOA and is not duplicated by other software nodes or current processes.If it is an enhancement or add-on to another project, communication with the end user to see potential benefits should begin. Making sure it can be modularized and standardized for the business will be vital for the organization’s architecture. Additionally making sure all project types are considered and funded through a tax upon all LOBs will be required to support SOA. How should Manley â€Å"make the case† for SOA to ensure that the executive team at AgCredit buys in? Manley will need to present the key strengths of SOA and make sure to focus on how it will support the company’s vision and goals. The transition will simplify the organization and speed up product implementation. * Current services and products will be available or m odified for usability. * It supports web services that align with continuous growth opportunities, expanded customer relationships, and ability to cross-sell between the divisions. * It will immediately offer up opportunities for the divisions both in terms of possible financial gains and stretching development dollars. * Existing services can be purchased and implemented quickly within the SOA.This increases our capabilities and ensures we stay caught up with the larger firms. In essence this can level the playing field providing valuable resources and systems. * Once the customer information is centralized, which is required for SOA, the savings from reducing database needs will be realized. * Having common processes will align the business as a whole and ensure value from increased communication and decreased uncertainty. * This kind of technology base may allow the way we work to change, for example working from home or on the road working through a VPN.What new internal IT capa bilities will have to be developed in order to create an IT department to support AgCredits future business architecture? The capabilities needed to support the SOA from the IT perspective are management tools, information management tools, Information delivery options, development cycles, and a customer service attitude toward the divisions. Role clarification will be important in setting up these capabilities. Management tools include visioning and business alignment processes, funding methods, measurement metrics and focus, and monitoring methods.Information management tools include collection activities, organize process including schemes and taxonomy, process modules to use the information, and maintenance procedures that support business functions. Development cycles must conform to SOA standards and guidelines, using compliant hardware and software to make systems that breakdown the functionality, and complaint with regulatory needs, including system proficiency in creating r eports for audit purposes. The customer service attitude will be needed to manage perceptions and keep close ties with the business.What aspects of IT governance do you think would be important in supporting this transformation? Before governance structures are formalized the enterprise and divisional vision and objectives should be outlined. With IT working alongside the business some guiding principles must be drafted up. This may involve setting up account managers within the LOB and forming a multidiscipline steering committee with considerable decision power. This steering committee should work closely with the CIO and have high level approval and corporate sponsorship.The governance system should focus on guiding the transformation process and keeping key issues in focus, such as sox and regulatory compliance. Stakeholder involvement in the steering committee will help the business and IT structures become partners and work together. It will ensure all voices are heard and con sidered in the decision making process. They should outline policy decisions that support the organization’s vision early on. 5. Issues I have Discussed I utilized the chart, Dr. Ramachandran offered, to find the connections between the subject matter we have studied and the case.My analysis follows: From Lecture 4 and the Textbook reading assignment pages 37 – 50. * In this case IT often takes a backseat to other business concerns. The CEO having to be approached on the weekend to look at IT issues shows a lack of perceived IT value. * The company has a reputation of customer knowledge and that has allowed for competitive advantage. * The CEO believes IT supports the business. This belief is reinforced with the way IT is set up to function and furthermore with its failure to meet the minimum standards of competency and credibility.The instinctual desire to outsource all of IT by Paul Manley is a good indicator of IT’s inability to deliver value to the business. * It commonly believed and accepted that IT and business are not aligned at a high level. The desire for the alignment exists and the CEO’s decision to promote a strong business head into the CIO position reflects this understanding. * IT possesses a low self worth due partly to poor organizational engagement and role ambiguity. Without high-quality, business-minded leadership the internal perspective of IT has suffered. OCBs are far less likely to occur in this weakened environment. Without a solid enterprise architecture in place IT lacks a unifying vision and single â€Å"brand†. This lack of oversight has not helped promote IT to the business. * With IT being viewed negatively at the executive level, as at the start of the case, IT is at a disadvantage when trying to return value to the organization. The increased bond between the CEO and CIO will dramatically increase a positive perspective for the IT transformation. * The competency and creditability of IT is st ill highly suspect. The new CIO has acknowledged and is addressing the deficiency.There is an understanding that it will take time and energy to change the perception of the company. This is a prerequisite to having the business units buying into and taking a chance on IT. * The structural changes of IT should address perceptual issues as well at technical ones. The SOA will ensure the business, through their active role as data owners, views IT as a partner rather than just a service for the business. * The perceptual challenge ahead will involve a lengthy temporal component, the organizations view will not shift overnight. IT will have to build confidence and show the business that it adds value.Additionally perceptions will need to be continually managed with IT’s rocky history. From Lecture 6 and the Textbook reading assignment pages 72 – 85. * A good exercise before starting the restructure or even the consolidation to a single customer service file would be to ge t with the business and develop a technology roadmap. The entire process does not need to be completed before beginning other initiatives but this will give the organization focus and set current expectations. This will involve the business greatly and will open the lines of communication for IT and business operations.Since a large part of a technology roadmap is how technology will be implemented to support the enterprise vision, strategy, and objectives this will help ensure the divisions are working toward organizational unification. * Once the enterprise and divisional vision and objectives are lined out the process can begin. Working alongside the business some guiding principles must be drafted up. This may involve setting up account managers within the LOB and forming a multidiscipline steering committee with considerable decision power. IT staffing cannot be done correctly until business needs are communicated.It will be important to make sure the guiding principles map to the vision. * The vision from the textbook would consist of: continuous growth, expanse of customer relationships, ability to spend more time with the customers, ability to cross-sell services, and provide a consistent experience to the customer. Additionally implementing an SOA environment would need to be considered in the process. * Taking an inventory should be split into two sections. The first is coming up with a classification schema, which should work well with planning the SOA objectives.The second is assigning a technology custodian which will help build credibility by increasing transparency of responsibility. * A gap analysis of the current technology to required technology will also need to be completed. This will help build the relationship to the business and show competency for IT if done well. The level of business involvement must be high so an opportunity to influence perception is created. After identifying the missing links a scan of the available technology wil l need to be undertaken. SOA design will play a vital role in deciding on which software and hardware need to be developed or purchased. In order to get from point A to point B, point B being an SOA for the company, a solid migration strategy must be created.This will affect the projects that have been put on hold within the organization and future projects as well. This will need input from the business since they will be severely impacted. The steering committee should be well established and able to make informed decisions on this type of endeavor. A governance body will need to be installed that oversees this process and its future revisions. From Lecture 7 and the Textbook reading assignment pages 98 – 126. In order to succeed in the organization vision AgCredit has an Information Management system needs to be instituted. This will be housing the single customer information file. Visioning exercises will help develop policies to support the IM. * The IM will be a great f irst step toward changing the culture to acceptance of IT function and the partnership role in the organization. A SOA will be supported by this move also and will bring the company focus together. * Shaping the culture to accept the responsibility and a steering committee’s authority will take time to develop especially with such a weak IT role in the current organization.Bring them on board will be vital to success though. With all of the expected growth and centralizing of information security policy will have to become standardized and thorough. If any of the IT functions get outsourced this move will help make the transition and usefulness operate more smoothly and efficiently. * The initial SOA will be created through a process that needs full organizational representation and support. The final acceptance will need to be at the senior level though. * Adjusting the perspective and culture toward acceptance will be instrumental to the initiatives success.Paul Manley will need to take an active role in convincing the business to sign on and support the initiative. 6. Organization Chart CEO Jim Finney CIO Paul Manley COO Steve Stewart Kate Longair Samantha Secord Dirk Schader 7. Further Issues From Lecture 2 and the Textbook reading assignment pages 14 – 25. * IT and the business are not aligned. The business is not even aware of how the different divisions come together to work for the organization. The business will have to sort itself out as well as build a partnership with IT. * They have begun to revisit the business model and are aware there is a lot of work to be done.Since the business is aligning itself that leaves IT in a good position to tie itself to all LOBs. Strategic themes have not been capitalized upon but with the SOA the chances of identifying and being able to act on them will be greater. Getting strong leadership in place within IT and partnering with IT will be a major task that needs to be undertaken. * The different pro ject types are currently not broken up and funded appropriately. The architecture projects seem to be falling behind and definitely not aligned with business strategy. The focus on all dimensions of IT strategy will need to be a priority for the new steering committee.Building these processes and methods alongside the business will ensure commitment and success. This has not been the case with AgCredit in the past but in order to get IT working for the company it will have to be adopted and maintained. * Account managers that report to the CIO or senior IT managers will need to be hired or found internally. IT and the business’s disconnect between must cease and they should unify. From Lecture 9 and the Textbook reading assignment pages 230 – 244. * IT has not kept pace with were it needs to be for the organization.They are not prepared to take on the expanded roles IT is expected to recently. The company will need to correct the IT organizational structure and then fi gure out what competencies they possess. They will need to chart the maturity and make sure they teach or hire staff that can fill the roles the company wants to keep internal. The notion of outsourcing all of IT was raised at the start of the case, but the executives need to get together and chart a course for the organization. After getting an idea of where they want to be they can actually start to consider what IT functions can be outsourced.Customer service functions and capabilities will need to remain in-house since this is the business’s competitive advantage in the environment. * The staffing issues in the company are a direct result of not realizing which IT functions the business needs to cultivate and rely on. There are too many functions for this company to be able to turn around perform well so something will have to give and other alternatives, either insourcing or outsourcing, need to be considered. Without knowing how the business divisions and processes fit together it will be hard to complete, but IT and the business need to work together to create a solution.

Consequentiality and Deontology

CRG 520 ASSIGMENT THE MOVIE REVIEW ISTANBUL AKU DATANG PREPARED BY: NAME: NURUL HASIKIN BINTI NGAH MATRIC NO: 2011646112 GROUP: AC2204A Istanbul Aku Datang is a movie about a sweet and naive blogger named Dian who travels to Istanbul in plan to make her boyfriend, Azad, a medical student, to propose to her. She enrols in language course in the same university as Azad and in the period of three months, she hopes that her plan on convincing her boyfriend to propose her will be success.Due to the unexpected circumstance that come to her way, Dian have to move out from Azad’s house and rent out another apartment without knowing that the apartment is already tenant. Despite of being cheating and runs out of money, Dian tries out her very best to clear the situation and build a good relationship with the rightful tenant of the house, Harris who is a quirky and shy artist while tries to hide from her boyfriend the truth that she is sharing the apartment with a guy. The stakeholders i n this movie are Dian, Azad and Harris. Dian’s stakes is to ensure that Azad will be her husband.Azad’s stakes is to keep Dian as her girlfriend but not telling her that he got someone else while Harris’s stakes is to stay in the apartment without have to share it with Dian. The main villain in this movie is Azad while the hero and heroine are Dian and Harris respectively. The ethical dilemma of the villain Azad is whether to being honest and tells the truth to Dian that he already have another girlfriend. The ethical dilemma of the hero, Harris is whether to let Dian stay with him with the fact that Dian have been cheated and got no money left to rent another house.The ethical dilemma of the heroine, Dian is whether to being honest to tell Azad that she is actually sharing the same apartment with Harris. Ethical or Moral Issues The ethical or moral issue in the movie is about honesty. The main villain in this movie is not being honest since he is cheating behin d his girlfriend, Dian who is actually very loyal towards him. His egoism have avoid him from telling the truth to Dian and makes excuses to make sure Dian do not stay with him maybe because he is afraid that Dian will knows that he is not being loyal.Dian also do not being honest because she is not explaining the truth is she is sharing a place to stay with Harris. The other ethical issue is sympathy. This issue could be seen by the character of Harris who feels sympathy towards Dian, who get cheated by Saleem. So, he let Dian stays with him even though he do not likes her at first because of some misunderstandings. Harris also feels sympathy towards Dian when Dian knows that Azad is cheating with another woman. He keeps her accompanies and tries to make her happy. The third issue is trustworthiness.This issue could be seen by the character of another Villain which is Saleem. Saleem is the person who cheats Dian to rent out the apartment that already being rented by Harris. He did this for his self-interest to get money easily Consequentalist Point of View Consequentialism is the class of  normative ethical theories  holding that the consequences  of one's conduct are the ultimate basis for any judgment about the rightness of that conduct. Thus, from a consequentialist standpoint, a morally right act is one that will produce a good outcome, or consequence.From a consequentialist point of view, the action of Azad who cheating behind his girlfriend is unethical because at the end we can see that because of that action they finally broke up. Furthermore, the consequence of his action causing Dian to feel very sad and broke her pride after an embarrassing fight with his another girlfriend. The action of Saleem is also wrong or unethical because the consequence of his action cause Dian to be in such a harsh situation where she have no money left to rent out another apartment after knowing that the apartment that Saleem rent to her already have a tenant.Deont ology Point of View Deontological ethics  is the  normative ethical  position that judges the morality of an action based on the action's adherence to a rule or rules. Deontology derives the rightness or wrongness of one's conduct from the character of the behaviour itself rather than the outcomes of the conduct. From the deontology point of view, the action of Dian who do not tells Azad that she is sharing the same apartment with Harris is a right action. She did that because she does not want Azad to misunderstand her.Besides, she also wants to please Azad that she already gets a safe place to stay. Plus, she has to do that because she is cheated and it’s not like she is willingly staying with a stranger especially a male. The action of Harris who let someone’s girlfriend stays with him and helps her to hides the matter from her boyfriend is also a right action. This is his action is based on sympathizes and she just want to help her who is helpless that time. Golden RuleThe Golden Rule is an ethical code  or  morality that essentially states either the positive form of Golden Rule or the negative form Golden Rule. Positive form of Golden Rule states that one should treat others as one would like others to treat him while negative form of Golden Rule states that one should not treat others in ways that one would not like to be treated. If I were in Azad’s shoes I would not at the first place cheating behind Dian. This is because Azad was very angry and frustrated when she thought that Dian was cheating with Harris.In that case, I should have being loyal and faithful so that Dian will also do the same things to me because I believe if I cheat her, she must be very angry and sad too. Plus, Dian is very loyal and honest to me so there is no such thing that she is being unfaithful. As the villain, I think Azad would be very remorse because he had lied to Dian since Dian finally not choosing him as her future husband. Even though Di an wants to give him second chance Dian finally realised that she actually should have choose Harris who seems to be more honest.As for Saleem, he also must feels guilt for cheating on Dian’s money. He also must be very shame when the real landlord brought him to meet Dian and Harris to explain the truth and return the money back to Dian for justice. Lessons From the movie Istanbul Aku Datang, I have learnt that to build a good relationship with others, we must be very honest about our feeling. If we are honest and sincere in our relationship, the other could feel our sincerity. This is what happens between Dian and Harris. How Harris could ever win over Dian’s heart in a short time if it is not because of his honesty and sincerity.By the time, when he at first let Dian gives Azad the second chance because he is altruistic and want to see Dian happy, he realised that Dian will be happier if Dian with him. So, he runs after Dian and though his eyes, Dian could see the s incerity and causing her to choose Harris instead of Azad. In conclusion, honesty is the best policy. The second thing that I have learnt is we should not take advantages over someone else’s problem for our own self-interest. This is because at the of the day we will get the punishment, either sooner or later because I believe that what goes around comes around. Consequentiality and Deontology CRG 520 ASSIGMENT THE MOVIE REVIEW ISTANBUL AKU DATANG PREPARED BY: NAME: NURUL HASIKIN BINTI NGAH MATRIC NO: 2011646112 GROUP: AC2204A Istanbul Aku Datang is a movie about a sweet and naive blogger named Dian who travels to Istanbul in plan to make her boyfriend, Azad, a medical student, to propose to her. She enrols in language course in the same university as Azad and in the period of three months, she hopes that her plan on convincing her boyfriend to propose her will be success.Due to the unexpected circumstance that come to her way, Dian have to move out from Azad’s house and rent out another apartment without knowing that the apartment is already tenant. Despite of being cheating and runs out of money, Dian tries out her very best to clear the situation and build a good relationship with the rightful tenant of the house, Harris who is a quirky and shy artist while tries to hide from her boyfriend the truth that she is sharing the apartment with a guy. The stakeholders i n this movie are Dian, Azad and Harris. Dian’s stakes is to ensure that Azad will be her husband.Azad’s stakes is to keep Dian as her girlfriend but not telling her that he got someone else while Harris’s stakes is to stay in the apartment without have to share it with Dian. The main villain in this movie is Azad while the hero and heroine are Dian and Harris respectively. The ethical dilemma of the villain Azad is whether to being honest and tells the truth to Dian that he already have another girlfriend. The ethical dilemma of the hero, Harris is whether to let Dian stay with him with the fact that Dian have been cheated and got no money left to rent another house.The ethical dilemma of the heroine, Dian is whether to being honest to tell Azad that she is actually sharing the same apartment with Harris. Ethical or Moral Issues The ethical or moral issue in the movie is about honesty. The main villain in this movie is not being honest since he is cheating behin d his girlfriend, Dian who is actually very loyal towards him. His egoism have avoid him from telling the truth to Dian and makes excuses to make sure Dian do not stay with him maybe because he is afraid that Dian will knows that he is not being loyal.Dian also do not being honest because she is not explaining the truth is she is sharing a place to stay with Harris. The other ethical issue is sympathy. This issue could be seen by the character of Harris who feels sympathy towards Dian, who get cheated by Saleem. So, he let Dian stays with him even though he do not likes her at first because of some misunderstandings. Harris also feels sympathy towards Dian when Dian knows that Azad is cheating with another woman. He keeps her accompanies and tries to make her happy. The third issue is trustworthiness.This issue could be seen by the character of another Villain which is Saleem. Saleem is the person who cheats Dian to rent out the apartment that already being rented by Harris. He did this for his self-interest to get money easily Consequentalist Point of View Consequentialism is the class of  normative ethical theories  holding that the consequences  of one's conduct are the ultimate basis for any judgment about the rightness of that conduct. Thus, from a consequentialist standpoint, a morally right act is one that will produce a good outcome, or consequence.From a consequentialist point of view, the action of Azad who cheating behind his girlfriend is unethical because at the end we can see that because of that action they finally broke up. Furthermore, the consequence of his action causing Dian to feel very sad and broke her pride after an embarrassing fight with his another girlfriend. The action of Saleem is also wrong or unethical because the consequence of his action cause Dian to be in such a harsh situation where she have no money left to rent out another apartment after knowing that the apartment that Saleem rent to her already have a tenant.Deont ology Point of View Deontological ethics  is the  normative ethical  position that judges the morality of an action based on the action's adherence to a rule or rules. Deontology derives the rightness or wrongness of one's conduct from the character of the behaviour itself rather than the outcomes of the conduct. From the deontology point of view, the action of Dian who do not tells Azad that she is sharing the same apartment with Harris is a right action. She did that because she does not want Azad to misunderstand her.Besides, she also wants to please Azad that she already gets a safe place to stay. Plus, she has to do that because she is cheated and it’s not like she is willingly staying with a stranger especially a male. The action of Harris who let someone’s girlfriend stays with him and helps her to hides the matter from her boyfriend is also a right action. This is his action is based on sympathizes and she just want to help her who is helpless that time. Golden RuleThe Golden Rule is an ethical code  or  morality that essentially states either the positive form of Golden Rule or the negative form Golden Rule. Positive form of Golden Rule states that one should treat others as one would like others to treat him while negative form of Golden Rule states that one should not treat others in ways that one would not like to be treated. If I were in Azad’s shoes I would not at the first place cheating behind Dian. This is because Azad was very angry and frustrated when she thought that Dian was cheating with Harris.In that case, I should have being loyal and faithful so that Dian will also do the same things to me because I believe if I cheat her, she must be very angry and sad too. Plus, Dian is very loyal and honest to me so there is no such thing that she is being unfaithful. As the villain, I think Azad would be very remorse because he had lied to Dian since Dian finally not choosing him as her future husband. Even though Di an wants to give him second chance Dian finally realised that she actually should have choose Harris who seems to be more honest.As for Saleem, he also must feels guilt for cheating on Dian’s money. He also must be very shame when the real landlord brought him to meet Dian and Harris to explain the truth and return the money back to Dian for justice. Lessons From the movie Istanbul Aku Datang, I have learnt that to build a good relationship with others, we must be very honest about our feeling. If we are honest and sincere in our relationship, the other could feel our sincerity. This is what happens between Dian and Harris. How Harris could ever win over Dian’s heart in a short time if it is not because of his honesty and sincerity.By the time, when he at first let Dian gives Azad the second chance because he is altruistic and want to see Dian happy, he realised that Dian will be happier if Dian with him. So, he runs after Dian and though his eyes, Dian could see the s incerity and causing her to choose Harris instead of Azad. In conclusion, honesty is the best policy. The second thing that I have learnt is we should not take advantages over someone else’s problem for our own self-interest. This is because at the of the day we will get the punishment, either sooner or later because I believe that what goes around comes around.